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Thank you for registering with Fractalika - магазин психоделических полотен!
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If you have ANY questions about the operation of this online shop, please contact the store owner.
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Payment, Delivery and Returns
You can securely pay for your order using your credit card (Visa/MasterCard) or PayPal.
In-stock merchandise is typically delivered to you in 4-45 days.
Сost and options of delivery
For most countries there'll be 2 options: Economy and Express. Basically Economy is cheap but slow, Express offer a faster delivery.
• Economy. It will cost 9 € or 10$ and will take 14-45 days.
• Express. It will cost 30€ or 31$ and will take 4-10 days.
We cannot be held responsible for any import taxes and duties levied by your local customs authority. We cannot be held accountable for delays in customs clearance.
For delivery by Christmas, all order information and payments should reach us by 29 November. Fractalika is unable to guarantee delivery by Christmas after this date.
If you are not completely satisfied with your goodies, simply return them to us within 30 days of delivery, in their original unused condition, for a full refund of the product price.
How long will it take for my order to arrive?
We understand that you want those psychedelic artifacts yesterday, but bear with us... We do our best to dispatch orders within 3-5 days, though occasionally it can take longer (we'll let you know about any delays). Most orders are shipped by the efficient and reliable Russian Post service. Some large orders, and when requested by the customers, can be shipped by international courier services such as Fedex, UPS and DHL.
Can I return or exchange my item(s)?
Yes, you can! Particularly when buying wear, there is always a chance that you'll get the wrong size. If you do, please see the following:
• First of all contact us to let us know you want to exchange or return your order. Please include your order number.
• Once we have agreed to an exchange or refund, post your item(s) back to the address below within 30 days of the original order date. As long as it reaches us intact and in its original packaging, we'll send you a replacement, or a refund if a replacement isn't possible.
• If an item is returned to us due to an incorrect shipping address or failed delivery, we will resend the item but all further shipping costs are the responsibility of the customer.
• If an item does not fit but was shipped as ordered by the customer, we will exchange the item but all further shipping costs are the responsibility of the customer. Always double-check the sizes as noted on the site. For information on choosing a footwear size, see our size comparison charts.
• Return shipping costs are the responsibility of the customer. When we receive the returned item(s) for exchange we will let you know the shipping cost and ask you to pay this amount to our PayPal account. We can issue an invoice via PayPal if required. Once the payment has cleared we will ship the exchange item(s) to you.
• If the problem is due to an error on our part, we will of course issue a replacement where possible and refund your shipping cost. If a replacement is not possible, we will refund your payment in full.
For any question don't hesitate to contact!